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Orders

CAN I ORDER BY PHONE?

We do not process orders by phone. All orders must go through our website.

 

I WANNA TRY IT BEFORE I ORDER IT?

Unfortunately, our product can only be found on our website for now but don’t worry! You can always return it if it doesn’t fit!

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  • Domestic orders can take approximately 2-3 business days to be processed and shipped.  HOLIDAYS EXCLUDED: Please read below.
  • International orders can take approximately 2-6 business days as your package will need to be handled and passed through your country's Customs
  • Orders during holidays can take up to 10 business days to process and ship due to high volume of orders. We do our best to insure your package is shipped to you as promptly as possible.

 

HOW CAN I TRACK MY ORDER?

  • You can track your order by visiting postcanada.com. (Enter your tracking number in the search field)
  • Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery.
  • Please allow 24-36 hours for your tracking information to be updated on the www.postcanada.com site from the time you receive your tracking information email from our team.

 

WHAT SHOULD I DO IF I HAVENT RECEIVED MY ORDER?

Please contact our team at info@collectiontann.com to assist you in locating your order

 

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMTION EMAIL.

If you do not receive an email from Collection T.A.N.N within a few hours of placing your order, be sure to:

  • check your personal Spam folder.
  • Alternatively, the email address on file might be spelled incorrectly.
  • To check your orders, log into your Collection T.A.N.N account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our customer service team by emailing us at info@collectiontann.com.

 

HOW CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel or make any changes to your order once it has been successfully placed. You are welcome to return your items in accordance with our return policy once your order has been delivered to you.