YOUR RETURN POLICY SAYS 14 DAYS. IS THAT FROM THE DATE I PLACED MY ORDER?
No. The 14-day period begins the day you receive your package.
CAN I EXCHANGE AN ITEM?
Absolutely! We treat exchanges the same way we do refunds. Please view our Returns policy located at the bottom of our website for Return information and our policy.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
We truly apologize for that! Please take a photo of the item which clearly displays the damage and email the photo to our Customer service team firstname.lastname@example.org along with a description of the damaged item and your Order Number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSED?
- You will receive an email from our team indicating your refund has been successfully processed.
- Once you receive the email, please allow 2-10 business days for the credit to be applied back into your bank account.
CAN I GET A REFUND OR A STORE CREDIT IF THE PRICE OF AN ITEM HAS CHANGED SINCE MY ORDER?
Our prices may fluctuate and change in response to fashion trends, current stock on-hand, and various sales or promotions. This being the case, we will not issue a refund or store credit for the difference between your purchase price and the current price advertised on our website.
I PURCHASED AN ITEM WITH A GIFT CARD, CAN I RETURN IT?
- Items purchased with a gift card can be exchanged.
- You can also get a refund however; it will be refunded on a gift card.
I PURCHASED AN ITEM ON SALE / WITH A PROMO CODE CAN I RETURN IT?
- All sales items are final sale.
- Items purchased with a promo-code can be exchanged or refunded.
CAN I REFUND A GIFT CARD?
- Gift cards are non refundable and can not be exchanged for a monetary value.